Bicycle rental for traveling

Biclas & Triclas and BikTur are brands by Tricla, Lda dedicated to renting bicycles and accessories for cyclists.

1 - OBJECT

This regulation is in order to define the conditions and civil responsibilities of customer/renter who celebrate with Tricla Ida, tax payer No. 513519718, with headquarters in Rua D. João Coutinho, 21,3º Esq., 4250-246 Porto, temporary contract with fixed term rent and the use of bicycles.

2 - TERMS AND CONDITIONS

• Terms

  • Customer/renter agrees to take responsibility for any damage or loss of bicycle(s) and accessories during the rental period.

  • The customer/renter has the responsibility and the obligation to respect the traffic rules.

  • In overnight rentals it is the responsibility of the customer/renter to park the bicycle in a safe place within doors.

• Conditions

  • It is mandatory to present an identification document.

  • All bikes are rented with padlock. - We will show you how to use the locks properly during the hiring process.

  • The use of a helmet is recommended for users of electric bicycles and mandatory for all minors up to 12 years old.

3 - BOOKING

At Tricla we work with a booking system to ensure the availability of all the material to our customers. Tricla puts at your disposal a simple system of online booking in which you may get a quotation, compare prices and even make a booking. In addition, you can also book via email, via form or by telephone. Nevertheless, please read these conditions and the section of frequently asked questions beforehand. If you have any inquire, please do not hesitate to contact us.

• Booking Process

  The customer must first send us the “Ask availability” form in which it is extremely important for the data to be accurate and be updated.

  Then we confirm the availability of the selected bikes and we send the customer the confirmation of availability and a link to make the payment and thus confirm the reservation.During the booking process, it is the customer’s responsibility to provide a comprehensive and accurate address for the delivery and collection of the bicycles. The customer should make sure that in both the collection and delivery places the bicycles will be accepted and kept safe, until the arrival of the customer for the delivery address, or until our arrival to the collection point.

  If the booking is made directly by our staff, it is the customer’s responsibility to review and check that the information is correct. If the client detect any mistake, they should inform our staff via email as soon as possible.

  In the event that the customer wishes to modify the booking, the changes shall be requested via email, until 15 days prior to the start of the booking. Where that time limit is not met, Tricla does not assume any liability if the changes cannot be made.

  The customer should take into account that some changes in the booking can imply variations on the price due to modifications on the bicycles, transportation or accessories.A booking would be confirmed when the payment is made in any of the methods that Tricla puts at your disposal. That payment, either total or partial, will ensure to the customer the availability of the booked material for the selected dates.

• Payment

  Tricla, Lda. puts at your disposal two methods of payment:

  • Credit Card (VISA and MASTERCARD). This is the only method that allows fractioned payment.

  • Bank Transfer.

  15 days before the travel, the customer will have to make a partial payment (50% of the booking). Otherwise, we reserve the right to cancel it. Full payment should be made until starting date.

  Tricla’s online booking system is designed so that our customers can plan their route with a time frame, being sure that when they get to the hotel or to any of our partners, the bicycle will be there. For that purpose, it is necessary that the booking process is completed as soon as possible to ensure the availability of the bicycle.

• Security Deposit

  A security deposit of €200 per bicycle is required which must be paid up start date of the reservation or your reservation is subject to cancellation.The deposit is payable by credit card. We do the refund in the end when the bikes returns to our shop.

• Cancellation Policy

  Tricla accept total and partial cancellations of services with the following conditions:

  • 20% of the amount is considered management costs, so it shall not be refunded.

  • If full or partial payment has been made for the reservation, a refund of 80% of the total amount paid will be applied to any cancellations made 10 or more days before the start date of the reservation, except for the associated additional bank fees.

  • There will be no refund of any amount charged on advance bookings if the customer cancels the booking after 10 days before the start date of the booking.

  • if the bicycle has already been sent and a cancellation occurs, Tricla reserves the right to charge the customer with the additional costs generated by the return of the bicycle.

  • All returns will be refunded by the same method of payment used by the client.

  IMPORTANT: If the client decides to shorten the duration of the rental after having already started the booking, the amount corresponding to the days reduced will not be returned.

4 - BICYCLE

Reception and ReturnAll bikes are completely revised and in perfect condition before being sent, wrapped in a special packing case from Biclas & Triclas. However, during transport, although it is not the usual, they can receive some type of impact. When removing the packaging, please check that the equipment is in good condition. In case something is not in order, please call immediately to the telephone: +351 933 658 008. Our staff will give you a solution, without any additional cost (always in business hours and working days).

• Bicycle Assemble

  We send the bicycles from Biclas & Triclas in a perfectly sealed package, with the pedals dismounted and the handlebar rotated. We send the bike with the necessary assembly tools, a lock to secure it and the luggage rack and bottle holder already installed. The rest of accessories are optional. Once you receive the bicycle, the necessary assembly operations are the following:

  • Correct placement of the pedals following the instructions.

  • Secure the screws of the stem as indicated in the instructions.

  • In the package you will find all the necessary tools for the assembly.

• Breakdowns and Theft

  At Biclas & Triclas we take care of our bicycles and we do a comprehensive maintenance to eradicate possible malfunctions during your trip. If you detect any fault, remember that with Biclas & Triclas, you will have at your disposal a care line (+351993658008), from which we will help you to solve any incidence that could immobilize your bicycle.On a Biclas & Triclas Bike Rental the customer is liable for using the bike, damages other than the normal wear & tear, and in case of theft.Biclas & Triclas trusts its bikes and equipment to Customers. It is customer’s responsibility to return our bikes & gear in the same conditions as upon Rental start.Ultimately, regardless of the party at fault, Guests understands and agrees to be liable and cover for the theft or damage, other than the accepted normal wear and tear, of bike(s) and equipment.For other risks (theft, loss, damage to the vehicle) there is a liability amount to be paid by the customer in the amount of: 

  • MOUNTAIN BIKE ADVANCED - 1339€ (VAT incl.)

  • MOUNTAIN BIKE STANDARD - 998€ (VAT incl.)

  • TREKKING BIKE (Man or Woman) - 830€ (VAT incl.)

  • GRAVEL BIKE CdF - 1779€ (VAT incl.)

  • GRAVEL BIKE CDA - 1099€ (VAT incl.)

  • ADVENTURE BIKE - 1749€ (VAT incl.)

  • e-MTB - 2399€ (VAT incl.)

  • e-TREKKING - 2199€ (VAT incl.)

• Handling of the Bicycle

  Biclas & Triclas requests the collaboration of all users in order to maintain, from year to year, the bicycle hire rates we offer. This collaboration consists in the correct use of the bicycle and the material. Some simple bicycle care will prevent breakdowns and will help us to keep offering a comprehensive service to users. Among the care tasks that can be carried out are included:

  • The gear switching should be made while pedaling to avoid chain breakage.

  • Keep cleaned and greased the moving parts of the bicycle to reduce the risk of breakdowns.

  • Store the bicycles correctly during the stay in hotels, hostels etc., locked and secured, so they cannot be damaged because of an improper storage and this way reduce the risk of the bikes being the target for theft.

5 - LEGISLATION

Traffic and Safety RegulationsTricla, Lda. informs you that, as a bike user, there are some traffic rules in Portugal and Spain that you must follow, and that “ignorance of law does not exempt from its compliance”. The helmet is mandatory when riding an electric bike in Portugal. Since 2014, helmets are mandatory when biking all kind of bikes in Spain.

Applicable Law and JurisdictionThe present contract is governed by Portuguese Law, and the customers accept the renunciation to any charter who could apply and submit themselves to the court jurisdiction of Porto (Portugal).

Tricla 2023

• Tricla accept total and partial cancellations of services with the following conditions:

• 20% of the amount is considered management costs, so it shall not be refunded.

• If full or partial payment has been made for the reservation, a refund of 80% of the total amount paid will be applied to any cancellations made 10 or more days before the start date of the reservation, except for the associated additional bank fees.

• There will be no refund of any amount charged on advance bookings if the customer cancels the booking after 10 days before the start date of the booking.

• If the bicycle has already been sent and a cancellation occurs, Tricla reserves the right to charge the customer with the additional costs generated by the return of the bicycle.

• All returns will be refunded by the same method of payment used by the client.

  IMPORTANT :If the client decides to shorten the duration of the rental after having already started the booking, the amount corresponding to the days reduced will not be returned.

Why Rent a Bike?
Renting a Bicycle is much easier than bringing your own bike; you don't have to worry about carrying a flight case around with you or paying overweight on flights or risk damaging your own bike.

How do I Rent a Bicycle?
It couldn't be easier to hire a bike from Biclas & Triclas. Simply press the "Ask availability" Button and fill the form, give us your dates, bike preference and departure and return hotels - we'll handle the rest.

Where do Biclas & Triclas Operate?
Biclas & Triclas offer bike rentals all over mainland Portugal and Spain. We can deliver to any accommodation where there is an all day reception service. We cannot deliver to hostels, B&B's and rental properties where no-one is at hand to receive or unable to store the bicycles for you.

What does your Bicycle Rental Include?
Each and every Biclas & Triclas bike hire is delivered with a Rear Rack, 2x20L Waterproof Rear Panniers, Luggage Strap, Handlebar Bag, Water bottle (yours to keep) and bottle cage, Soft Saddle Cover and Code Lock. Repair Kit: Mini-tool, Spare tube, Tire Levers, Patch's, Chain Lube and Pump. We also include easy to read instructions on how to unpack and operate your rental bike and accessories.

Is Delivery and Collection Included in the Rental Price?
Delivery and collection is included in our rental fees when is request the services.

How are Bikes Delivered?
To be able to send bikes to your hotel in Portugal or Spain our bikes are delivered boxed, fully assembled directly to your accommodation. The only thing you will have to put the pedals on and take the handlebar to its right position tightening two screws. we send a graphical explanation and text (Spanish and English only), and of course, the needed tools.

Can Biclas & Triclas collect bikes from a different location to delivery?
Absolutely! It's no problem to have a bike delivered in one location and collected from a different location. For example we could deliver bikes in Lisbon and collect them from Santiago de Compostela.

What happens if I have a mechanical problem?
Although all our bikes are professionally serviced before dispatch, bicycles may need tuning or maintenance during the course of the rental period; such maintenance will be carried out at the renter's expense.

To be eligible for a refund on parts and service, you must provide Biclas & Triclas with a photo of the damaged or worn parts and an invoice for new parts or services.

Who do I contact for assistance on the road?
If you have a problem during your bike rental, you can call us at any time. Biclas & Triclas can help out if you have language difficulties with locals and provide you with options for the closest bike shop and how to get there.

Do you offer Luggage Transfers?
Yes. We can arrange hotel luggage transfers from your departure location to your final destination. This service is particularly popular with people cycling the Camino de Santiago. Please contact us for a quote.