City bike rental

Biclas & Triclas and BikCity are brands by Tricla, Lda dedicated to renting bicycles and accessories for cyclists.

1 - Object
This regulation is in order to define the conditions and civil responsibilities of client/renter who celebrate with Tricla, ltd, taxpayer No. 513519718, with headquarters in Rua D. João Coutinho, nº 21, 4250-246 Porto, temporary contract with fixed term rental and the use of bicycles.

2 - General Provisions
The bikes to rent to customers are the exclusive property of Tricla, Lda. and intended for leisurely tours inside the Porto Council (30Km around our shop).

3 – Terms and conditions

• Terms

  a) Customer/renter agrees to take responsibility for any damage or loss of bicycle(s) and accessories during the rental period.

  b) The customer/renter has the responsibility and the obligation to respect the traffic rules.

  c) In overnight rentals it is the responsibility of the customer/renter to park the bicycle in a safe place within doors.

• Conditions

  a) It is not required by Tricla the payment of any bail or cash deposit.

  b) It is mandatory to leave an identification document.

  c) All bikes are rented with padlock. - We will show you how to use the locks properly during the hiring process.

  d) Will be provided by Tricla, helmets whenever requested at no extra cost. - The use of helmets is mandatory for users of electric bicycles and for everyone under 12 years old.

4 – Rental prices

The rental prices are the ones that are included in the price list posted in a place visible in the Biclas & Triclas store.

The prices include VAT at the prevailing rate. The rental price includes locks and helmets (optional).

5 – Insurance and accidents

The rental does not imply any liability insurance or personal accident insurance by Tricla.

The customer is always Responsible for the damages on the bike, to others and to himself.

6 – Malfunctions

In case of any malfunction in the rental equipment by client's fault, he should notify immediately Tricla and deliver the bike in the shop, being charged by Tricla, the amount corresponding to the estimated time of stoppage of the equipment.

In case of any malfunction in the rental equipment without the customer's fault, he should notify immediately the Tricla and deliver the bike in the shop, which is replaced by another similar.

7 - Travel assistence

Tricla lda. can provide travel assistance in the event of any type of breakdown in the rented equipment, through the fault of the costumer. This service has to be requested by de costumer and has a minimum associated cost of €10,00

8 – Theft, loss and damages

The rental amount does not include insurance against theft, total or partial loss of the bicycle (or other damages), or damage (as in your equipment, mechanics or personal effects carried on the vehicle), for any circumstance, whether by vandalism or traffic accident.

For other risks (theft, loss, damage to the vehicle) there is a liability amount to be paid by the customer in the amount of:

• City bike - 562€ (VAT included)

• Trekking bike - 679€ (VAT included)

• e-bike - 2750€ (VAT included)

Loss or damage of accessories (keys, helmet, etc.) are not covered by the liability amount and will be charged according to the general price list.

9 – Damaged parts

In the case of partial damages or loss of accessories, the customer will be subject to the payment to Tricla of the amount corresponding to the repair and replacement of the damaged parts in accordance with the price list at the time of signature of the contract.

10 – Omissions

For cases omitted in this regulation, stakeholders are ruled by applicable law.

Tricla 2023

Reservation, Modification, Cancellation, and No-Show

• Reservation
  Booking can be completed online, by phone, or in person. All bookings must be prepaid, in full (online) or in part (by phone or in person), with a credit card or debit card.

• Modification
  We can change your rental date in advance at your request. All modification requests can be completed online, by phone, or in person. You will find our contact details on the “Contact” page. Remember to provide our staff with the details of your previous reservation. A confirmation of cancellation or modification will be emailed to you. This confirmation will give the amount of your reimbursement and any amounts charged to your credit/debit card. Credit will be refunded to the card used for payment within 7 days.

• Cancellation
  If you cancel more than 24 hours before your scheduled pickup time, we’ll refund the prepaid amount less 10% for administrative expenses . If you cancel less than 24 hours beforehand, your payment will not be refunded.

• No-Show
  If you are absent at the time of your rental without any prior notice, your payment will not be refunded.

What documents do I need to rent a bicycle?
You must bring a valid pieces of ID (i.e. driving licence, Sunlife card, passport, etc.).

How old do I have to be to rent a bicycle?
We welcome all ages but riders under the age of 18 must have a parent or legal guardian sign the rentals documents for them.

How far can I go with a rented bike?
Our BikCity rental service is intended for leisure trips within the Porto Council (30 km around our store). For longer trips see the BikTur page on our website or contact us.

What does the bicycle rental include?
All rentals include helmets, locks, chargers, maps, and even personalized itineraries (on request).

Do I need to wear a helmet?
No, but free helmets are included with every bicycle rentals. For anyone aged 18 or older riding a bike in Porto, no law imposes the use of a helmet. However, we strongly recommend the use of a helmet. According to law, helmets are mandatory for everyone in electric bikes and for children younger than 12 year of age in regular bikes.

How do I reserve a bicycle?
Booking can be completed online, by phone, or in person.

Can I just walk in and rent a bicycle?
Reservations are not required. However, we strongly encourage you to make a reservation. Otherwise, we cannot guarantee that we will have a bicycle available for you. You can make a reservation online, by phone or in person.

Is it easy to get around by bicycle in Porto?
Yes. Printed bicycle maps are free and available for pick up at Biclas & Triclas. We can also help you decide where to go or what to do by giving you advice.

May I return the bicycle outside of the store opening hours?
If you return the bicycle outside of the store before opening hours, you remain fully responsible for it, though, even if you return the lock keys to our store key box (if available). If you need to return the bicycle after hours, please contact our store to make sure after-hours service is available.

What happens if I return the bicycle late or in advance?
You agree to return the bicycle at the date and time indicated in the rental agreement. We allow a 30-minute grace period at the end of your rental before a late penalty of 24 hours comes into effect. We do not reimburse the difference for rentals terminated before the time or date indicated in the rental agreement.

What happens if my bicycle gets lost, stolen, or damaged?
If your rental bicycle or any component gets lost, stolen, or damaged, you are completely responsible for the loss. In such an event, please inform Biclas & Triclas as soon as possible by telephone or e-mail.
If you have home, credit card, or travel insurance that may pay for the stolen bicycle, you will need to request a police report at the local police station. Read the Rental Terms and Conditions to see your responsibility in more detail.

What happens if I have an accident?
Responsibility in the event of an accident is the sole responsibility of the parties involved. You must have coverage through your own accident and liability insurance. Tricla Lda. is not responsible, under any circumstances, for accidents or damages that you cause to yourself or to third parties.