City bike rental

Biclas & Triclas and BikCity are brands by Tricla, Lda dedicated to renting bicycles and accessories for cyclists.

1 - Object
These regulations define the conditions and responsibilities of the customer/lessee who enters into a temporary bicycle rental agreement with Tricla, Lda., taxpayer number 513519718, headquartered at Rua D. João Coutinho, No. 21, 4250-246 Porto.

2 - General Provisions
O aluguer e a assistência em viagem são válidos num raio de 15 km a partir da nossa loja, abrangendo uma área total de 30 km de diâmetro.

3 – Terms and conditions

• Terms

  a) The customer/lessee is responsible for any damage or loss of the bicycle and accessories during the rental period.

  b) Must comply with all traffic regulations.

  c) During night rentals, the bicycle must be stored in a secure indoor location.

  
  

• Conditions

  a) No deposit or cash guarantee is required.

  b) A valid identification document must be presented.

  c) All bicycles are rented with a lock. Instructions on proper use will be provided.

  d) Helmets are available upon request at no extra cost. Helmet use is recommended for electric bicycles and mandatory for children under 12 years old.

4 – Rental prices

Prices are displayed in a visible location at the Biclas & Triclas store and partner locations. Prices include VAT and include a lock and helmet (optional).

• Late returns after closing time will incur a penalty of €10 for every additional 15 minutes per bicycle.

• For online reservations, Tricla reserves the right to make no modifications to the agreed conditions at the time of booking.

5 – Insurance and accidents

The rental does not include insurance for civil liability or personal accidents. The customer is always responsible for damages to the bicycle, third parties, and themselves.

6 – Malfunctions

• If caused by the customer: The customer must immediately notify Tricla and return the bicycle. A downtime fee may apply.

• If not caused by the customer: The customer must immediately

  notify Tricla and return the bicycle for replacement.

7 - Roadside assistence

Tricla can provide assistance in case of a breakdown upon request, subject to a minimum charge of €10.00.

8 – Theft, loss and damages

The rental does not include insurance against theft, loss, or damage.

The customer is responsible for costs in case of theft or loss:

• City bike: €562 (VAT included)

• Trekking bike: €679 (VAT included)

• E-bike: €2750 (VAT included)

• Loss of accessories (keys, helmet, etc.) will be charged according to the price list.

9 – Damaged parts

The customer must pay Tricla the amount corresponding to the repair or replacement of damaged parts, according to the current price list.

10 – Omissions

Any omissions will be resolved in accordance with applicable legislation.

Tricla 2026

Reservation, Modification, Cancellation, and No-Show

• Reservation
  Booking can be completed online, by phone, or in person. All bookings must be prepaid, in full (online) or in part (by phone or in person), with a credit card or debit card.

• Modification
  We can change your rental date in advance at your request. All modification requests can be completed online, by phone, or in person. You will find our contact details on the “Contact” page. Remember to provide our staff with the details of your previous reservation. A confirmation of cancellation or modification will be emailed to you. This confirmation will give the amount of your reimbursement and any amounts charged to your credit/debit card. Credit will be refunded to the card used for payment within 7 days.

• Cancellation
  If you cancel more than 24 hours before your scheduled pickup time, we’ll refund the prepaid amount less 10% for administrative expenses . If you cancel less than 24 hours beforehand, your payment will not be refunded.

• No-Show
  If you are absent at the time of your rental without any prior notice, your payment will not be refunded.

What documents do I need to rent a bicycle?
You must bring a valid pieces of ID (i.e. driving licence, Sunlife card, passport, etc.).

How old do I have to be to rent a bicycle?
We welcome all ages but riders under the age of 18 must have a parent or legal guardian sign the rentals documents for them.

How far can I go with a rented bike?
Our BikCity rental service is intended for leisure trips within the Porto Council (30 km around our store). For longer trips see the BikTur page on our website or contact us.

What does the bicycle rental include?
All rentals include helmets, locks, chargers, maps, and even personalized itineraries (on request).

Do I need to wear a helmet?
No, but free helmets are included with every bicycle rentals. For anyone aged 18 or older riding a bike in Porto, no law imposes the use of a helmet. However, we strongly recommend the use of a helmet. According to law, helmets are mandatory for everyone in electric bikes and for children younger than 12 year of age in regular bikes.

How do I reserve a bicycle?
Booking can be completed online, by phone, or in person.

Can I just walk in and rent a bicycle?
Reservations are not required. However, we strongly encourage you to make a reservation. Otherwise, we cannot guarantee that we will have a bicycle available for you. You can make a reservation online, by phone or in person.

Is it easy to get around by bicycle in Porto?
Yes. Printed bicycle maps are free and available for pick up at Biclas & Triclas. We can also help you decide where to go or what to do by giving you advice.

May I return the bicycle outside of the store opening hours?
If you return the bicycle outside of the store before opening hours, you remain fully responsible for it, though, even if you return the lock keys to our store key box (if available). If you need to return the bicycle after hours, please contact our store to make sure after-hours service is available.

What happens if I return the bicycle late or in advance?
You agree to return the bicycle at the date and time indicated in the rental agreement. We allow a 30-minute grace period at the end of your rental before a late penalty of 24 hours comes into effect. We do not reimburse the difference for rentals terminated before the time or date indicated in the rental agreement.

What happens if my bicycle gets lost, stolen, or damaged?
If your rental bicycle or any component gets lost, stolen, or damaged, you are completely responsible for the loss. In such an event, please inform Biclas & Triclas as soon as possible by telephone or e-mail.
If you have home, credit card, or travel insurance that may pay for the stolen bicycle, you will need to request a police report at the local police station. Read the Rental Terms and Conditions to see your responsibility in more detail.

What happens if I have an accident?
Responsibility in the event of an accident is the sole responsibility of the parties involved. You must have coverage through your own accident and liability insurance. Tricla Lda. is not responsible, under any circumstances, for accidents or damages that you cause to yourself or to third parties.